CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: info@mysite.com
or fill in our contact form:
FAQ
01
I’ve found the sneakers I want but can’t select my size
If you are unable to see your size for your selected product that means that size is not available in the category of that product or may be its Out of Stock.
for further assistance, feel free to mail us and we will get back to you shortly.
03
Has my order been sent yet ?
What Is The Accumulated Delivery Fee For?
The flat-rate handling fee is Rs.50 and it is only applicable to normal samples. For free products, they are fully paid for and there are no additional charges to deliver the free products.
05
How can we apply Discount Coupons for our order?
You can apply promo codes at checkout page while viewing your product cart.
Note: new promo codes or discount coupons will be posted on our social networks so please follow us on facebook and instagram also.
07
Which methods of payments can I use?
At the moment, we only accept Credit/Debit cards and Paypal payments.
Also, for faster checkout customer can pay directly via PayTm QR code scanning system and mail us directly regarding your orders.
09
Is it safe to order online?
Yes, Dhawan Footwear is a vey safe and secured website. You can place your order without any hesitation. Your personal details will be safe with us.
02
How Can I Change My Shipping Address?
By default, the last used shipping address will be saved into to your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
04
Can I track my order ?
After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from Blue Dart courier services.
06
You’ve sent me the wrong items
If the wrong product or item has been sent to you then you dont need to worry. You can mail us at our mailing address and we will find out and if the wrong product was delivered to you then we will replace your product under 15 days free replacement policy window with no extra cost.
08
How Do I Make Payments Using Paypal? How Does It Work?
Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Dhawansfootwear.com system for your order.
It's fast, easy & secure.
10
Delivery - How much is it and how long does it take?
Members who ship their orders within India should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.